Refund & Returns Policy
 HEAVEN SAFFRON
Address: Khosla Colony, Bonpora, Chandhara, Kashmir-192122, India
Email: heavensaffron@gmail.com
Customer Care (24×7): +91-9906869312
Website: https://www.heavensaffron.in
Our Commitment
At HEAVEN SAFFRON, customer satisfaction is our priority. We take utmost care in packing and shipping our products. However, if you receive a product that is damaged, defective, or incorrect, we are here to help.
Returns Policy
Due to the nature of our products (saffron, shilajit, dry fruits, herbal and wellness items), returns are accepted only in the following cases:
You received a wrong product
The product is damaged during transit
The product is defective or expired
Non-Returnable Items
We do not accept returns for:
Change of mind
Taste, aroma, or personal preference
Opened, used, or partially consumed products
Products damaged due to improper handling after delivery
Return Eligibility Conditions
To be eligible for a return:
The request must be made within 24 hours of delivery
The product must be unused, unopened, and in original packaging
Photo or video proof of damage/issue is mandatory
Order ID must be provided
How to Request a Return
To initiate a return, contact us via:
📧 Email: heavensaffron@gmail.com
📞 Phone/WhatsApp: +91-9906869312
Please share:
Order number
Reason for return
Clear photos/videos of the product and packaging
Our team will review your request and guide you further.
Refund Policy
Once the return is approved and inspected, refunds will be processed within 7 working days
Refunds will be credited to the original payment method
Shipping charges (if any) are non-refundable, unless the issue occurred due to our mistake
Exchange Policy
Exchanges are allowed only for damaged or defective products
Exchange will be done for the same product only, subject to availability
Request must be raised within 24 hours of delivery
Return Shipping
Customers bear return shipping costs unless the error is from our side
In case of wrong or damaged product, we will arrange pickup or reimburse shipping as applicable
Late or Missing Refunds
If you haven’t received your refund:
Check your bank or payment provider
Contact your bank as processing times may vary
If still unresolved, contact us at heavensaffron@gmail.com
Policy Updates
HEAVEN SAFFRON reserves the right to modify this policy at any time without prior notice. Changes will be updated on this page.
